21 Oct: Crisis Prevention and Risk Management

Preparedness Saves Lives: Six-Part Webinar Series October 29th – Crisis Prevention and Risk Management Crisis prevention is an essential aspect of business that is often ignored. People don’t like to think about the possibility of a crisis occurring, which leads to the idea being swept under the rug. The reality is, with every dollar spent…

08 Sep: The Purpose of Emergency Management Communications

The Purpose of Emergency Management Communications By Jessie Cheveldayoff It is generally understood that communicating in an open, honest, and productive manner is essential for almost all sectors. Within the working world, however, businesses and organizations often overestimate their level of preparedness, impact, and success of communications channels.  Organizations of all kinds should have versatile,…

29 Jul: Five Ways To Improve Your Crisis Response Right Now

Five Ways To Improve Your Crisis Response Right Now 1. Call a Surprise Drill Research has shown that individuals are more likely to prepare for risks if they believe them to be imminent. 2. Conduct a Channel Audit When examining where people go for information during a crisis, news/social first then government. 3. Test One…

09 Jul: Lessons Learned in Crisis Management: Maple Leaf Foods & Choosing Compassion

Lessons Learned in Crisis Management: Maple Leaf Foods & Choosing Compassion Jessie Cheveldayoff While working in the emergency communications industry, it’s difficult to look past all of the scandals, lies, and even deaths. Crisis situations are often made worse due to poor decisions, lack of judgement, and, most importantly, lack of empathy. At the Crisis…

26 May: Should You Share ‘Worst Case’ Scenarios Publicly As An Advocacy Strategy?

Should You Share ‘Worst Case’ Scenarios Publicly As An Advocacy Strategy? On Wednesday the City of Edmonton’s Mayor Iveson made a public announcement about the considerations being made in light of the pandemic. ‘Worst Case’ Scenario At first glance, it appears the only thing the news media heard was “Edmonton may park its buses and LRT for…

26 May: Transition Communications Planning For the ‘New Normal’ – Free Template

Transition Communications Planning For the ‘New Normal’ – Free Template If you’re not in a permanent WFH (working from home) situation then there’s a good chance you’ve already started resuming your trips to the office this week. Which means you’ve probably noticed that many others have as well. This is a clear sign that Canada is…

15 May: Is Your Organization Ready for Reopening? Strategies for Building Trust and Effective Communications During Reopening Phases

Is Your Organization Ready for Reopening? Strategies for Building Trust and Effective Communications During Reopening Phases Depending on where you are in the World, and what type of organization you run, the re-opening phase of the pandemic looks very different. COVID-19 has catapulted everyone into operating under the banner of a “new normal,” and this…

08 May: Preparedness Starts with Practice, Eight Steps to Exercise Design

Preparedness Starts with Practice, Eight Steps to Exercise Design A major component of preparedness is practice. Trouble is, training is time-consuming and can be expensive. Many people either fail to practice at all, or they fail to design an effective training exercise. If you’re using the building block approach to training, you’ll know that there…

07 May: Registration is open: Secure your spot at the virtual Crisis Lab 4.0 Conference today!

Registration is open: Secure your spot at the virtual Crisis Lab 4.0 Conference today! Get access to recorded conference sessions for a full year Registration is now open for the virtual Crisis Lab 4.0 Communications Conference! Times have changed quickly. But you still need connection and insights, and to be ready for what comes next as…

07 May: What does a virtual Conference look like?

The Crisis Lab 4.0 Annual Crisis Communications Conference is going virtual and we’re thankful the technology is available for us to create this experience and opportunity. The event still takes place on 4 June, and you can expect an excellent experience, with the option of allowing you to experience it from anywhere in the world….

06 May: The Hilton Hotels credit card scandal: how to handle a data breach

The Hilton Hotels credit card scandal: how to handle a data breach  Data breaches are a serious issue that many organizations have had to address. Most manage to prevent them, some end up in both a legal and reputational ‘hot water’. Like it or not, consumers have come to expect 100% protection of their privacy…

01 May: Five Stages of Crisis and Emergency Risk Communications – Checklist

Welcome to May, otherwise known in 2020 as Jumanji level 5. As we head into the month six of the pandemic, I’m wondering where you’re at in terms of settling into the ‘new normal’ and what steps you’re taking to prepare for what’s to come. The standard Crisis and Emergency Risk Communication Lifecycle consists of five…

22 Apr: 5 x 5 Video Series with Idris Fashan

Katie Robertson, from Grapevine Communications, sat down with Idris Fashan from The Well to chat about what entrepreneurs can do to move through this time.

20 Apr: The Four R’s of Effective Emergency & Risk Communications Management

The Four R’s of Emergency & Risk Communications Management Today, I thought we could discuss the four R’s that are essential to effective emergency & risk communications. If you remember these four steps, you can develop and empower any team to do their very best in both readiness and response state. 1. RESILIENCY – Many practitioners have…

20 Apr: Covid-19 Ready, How to Lead Your Organization Through a Pandemic Crisis

Covid-19 Ready, How to Lead Your Organization Through a Pandemic Crisis The spread of COVID-19, the novel coronavirus, has left organizations around the world scrambling to protect their businesses and the welfare of their employees. We have seen an uptick in organizations, not associated with the healthcare industry, trying to understand what their roles and…

28 Jan: #Cyberattacks – Communications Strategies for Recovery

#Cyberattacks – Communications Strategies for Recovery Ransomware, Data breaches and theft, and other forms of cybercrime continue to increase in frequency and severity. While organizations may make a best effort to avoid being the victim of such attacks, if it happens to you, the manner in which you communicate it to your stakeholders can greatly…

27 Jan: Diversity In Emergency & Crisis Communications

Diversity In Emergency & Crisis Communications Using different lenses for planning and response Preparedness in responding to a crisis is the duty of all organizations, across all sectors. Having the ability to immediately respond effectively and efficiently can make the difference between life and death and, reduce the time and severity of a crisis, as…

01 Mar: Why Every Organization Needs A Dark Site In Their Crisis Communication Toolkit

Dark Sites What are they, and why do you need them? As fast as it takes someone to snap a photo or video, and post it to social media, is how long it takes for an event to go viral. A dark website is a critical tool to have in your crisis communication toolbox to…

25 Nov: 10 Must-Haves for a Government Social Media Policy

An effective social media policy protects your agency while encouraging employee advocacy through transparency, education, and empowerment. First, your social media policy must be transparent, clearly laying out the acceptable use of social media for agency business as well as how personal social media accounts are affected. After the rules of engagement have been established,…

11 Oct: Dissolving Grande Cache

Grande Cache in Alberta, which touts itself as a mountain oasis surrounded by spectacular wilderness, has announced its intention to dissolve as an official municipality and fold into the surrounding Municipal District of Greenview. The reason for this decision is primarily sited because of the economic downturn in Alberta. Mayor Herb Castle noted that, “it’s…

11 Oct: The Value of Joint Communications Partnerships with First Nations

More and more, municipalities are seeing the value of collaboration and creating joint strategies including economic development, and emergency communications. The importance of looking to surrounding First Nations for this same effort is invaluable in coming together to learn from each other and work on common priorities. When considering the join communications approach with First…

21 Sep: The Importance of Establishing online Authority BEFORE an emergency

The Importance of Establishing online Authority BEFORE an emergency In times of non-emergency and “normal” daily operations of your municipality, where do your audiences go for sources of truth? Do they check the website for updates, follow the police department’s Twitter account, or look to the Mayor’s Facebook page for all the latest? Perhaps it’s…

14 Sep: In the Wake of Tragedy: Best Practices from Orlando’s Nightclub Shooting

The Orlando nightclub shooting in 2016 was a tragedy that touched people across the globe. Heather Fagan, City of Orlando; Kena Lewis, Orlando Health; and, Michelle Guido, Orlando Police put together a timeline of events, communications actions taken short and long-term, and lessons learned. Download this presentation, provided courtesy of the Ottawa Police Department, here.

25 Aug: Back to School Safety Campaign Ideas for Municipalities

Back to School Safety Campaign Ideas for Municipalities Back to school season is here and it’s time to start rolling out your safety and awareness campaigns. The best way to implement a campaign about services that are provided by another agency is to pool resources and collaborate. If you haven’t already done so, it’s time…

25 Aug: When Municipal Decisions Cause Major Public Backlash – A City of Vaughan Case Study

When Municipal Decisions Cause Major Public Backlash – A City of Vaughan Case Study The City of Vaughan recently faced significant backlash over their decisions to abruptly pull an event permit and instead of being praised for putting the safety of residents first, were criticized and accused of racism. Carnival Kingdom was to take place…

27 Jul: Communicating Big Data: How to Create Story-Driven Infographics

Communicating Big Data: How to Create Story-Driven Infographics There is no better way to blend data, style, and content than with a well-crafted infographic. We live in the age of Big Data and it’s important as communicators we keep that in mind when conveying information to our audiences. While Big Data provides us with new…

27 Jul: The Top Five Questions Organizational Leaders Should Ask their Communications Managers

The Top Five Questions Organizational Leaders Should Ask their Communications Managers Whether you are the CAO of a municipality, the ED of a major non-profit, or the CEO of a corporation, the leaders in every organization recognize the need for strategic, effective, and measurable communications. Hopefully, you have trained and capable communications professionals leading the…