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08 Sep: The Purpose of Emergency Management Communications

The Purpose of Emergency Management Communications By Jessie Cheveldayoff It is generally understood that communicating in an open, honest, and productive manner is essential for almost all sectors. Within the working world, however, businesses and organizations often overestimate their level of preparedness, impact, and success of communications channels.  Organizations of all kinds should have versatile,…

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09 Jul: Lessons Learned in Crisis Management: Maple Leaf Foods & Choosing Compassion

Lessons Learned in Crisis Management: Maple Leaf Foods & Choosing Compassion Jessie Cheveldayoff While working in the emergency communications industry, it’s difficult to look past all of the scandals, lies, and even deaths. Crisis situations are often made worse due to poor decisions, lack of judgement, and, most importantly, lack of empathy. At the Crisis…

Advocacy Communications

26 May: Should You Share ‘Worst Case’ Scenarios Publicly As An Advocacy Strategy?

Should You Share ‘Worst Case’ Scenarios Publicly As An Advocacy Strategy? On Wednesday the City of Edmonton’s Mayor Iveson made a public announcement about the considerations being made in light of the pandemic. ‘Worst Case’ Scenario At first glance, it appears the only thing the news media heard was “Edmonton may park its buses and LRT for…

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26 May: Transition Communications Planning For the ‘New Normal’ – Free Template

Transition Communications Planning For the ‘New Normal’ – Free Template If you’re not in a permanent WFH (working from home) situation then there’s a good chance you’ve already started resuming your trips to the office this week. Which means you’ve probably noticed that many others have as well. This is a clear sign that Canada is…

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15 May: Is Your Organization Ready for Reopening? Strategies for Building Trust and Effective Communications During Reopening Phases

Is Your Organization Ready for Reopening? Strategies for Building Trust and Effective Communications During Reopening Phases Depending on where you are in the World, and what type of organization you run, the re-opening phase of the pandemic looks very different. COVID-19 has catapulted everyone into operating under the banner of a “new normal,” and this…

Crisis Communications Team Exercise EOC

08 May: Preparedness Starts with Practice, Eight Steps to Exercise Design

Preparedness Starts with Practice, Eight Steps to Exercise Design A major component of preparedness is practice. Trouble is, training is time-consuming and can be expensive. Many people either fail to practice at all, or they fail to design an effective training exercise. If you’re using the building block approach to training, you’ll know that there…